FRETARO Support
Your gear. Their tone.
Write to lopezjeanbastien@gmail.com. We answer in English and French, usually within two business days.
Frequently asked questions
How do I add my gear?
Open My Rig, tap +, then scan your guitar, amp or pedal (one photo is enough), or type its model. FRETARO prepares its controls in seconds.
Why are the settings a starting point?
Every room, guitar and ear is different. FRETARO computes the closest settings for your gear; fine-tune them by ear, or use AI Live Tone Match (Pro) to let FRETARO listen and adjust.
What does the free plan include?
The tuner, your gear, your rigs and presets, gear information and 3 complete tone generations. FRETARO Pro adds more generations, AI Live Tone Match, multiple rigs, unlimited presets and PDF tone sheets.
How do I cancel FRETARO Pro?
In the Settings app on your iPhone: tap your name → Subscriptions → FRETARO. Cancel at least 24 hours before the renewal date.
How do I restore my purchase?
In FRETARO, open Settings → Restore purchases.
Are the merchant links ads?
FRETARO first gives you the best settings with the gear you own. Gear suggestions only appear when something useful is missing; some links may be affiliate links, always labeled.
Assistance en français
Écris-nous à lopezjeanbastien@gmail.com. Pour résilier FRETARO Pro : app Réglages de l'iPhone → ton nom → Abonnements → FRETARO. Pour restaurer un achat : FRETARO → Réglages → Restaurer les achats.